Privacy policy
TENBY LOBSTER CO. — PRIVACY POLICY
Last updated: September 2026
Tenby Lobster Co. respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share information when you visit our website, place an order or contact us.
UK data-protection rules require businesses to tell individuals, among other things, why personal data is being processed, retention periods and who information is shared with.
Who we are
Tenby Lobster Co.
Tenby, Pembrokeshire, Wales
Email: hello@tenbylobsterco.co.uk
Website: tenbylobsterco.co.uk
Legal business name: [INSERT LEGAL ENTITY/PROPRIETOR NAME]
Information we collect
When you visit our website, contact us or place an order, we may collect information including:
- your name;
- billing address;
- delivery address;
- email address;
- telephone number;
- order details;
- selected delivery date;
- payment and transaction information;
- communications you send us;
- technical information such as device/browser information and IP address; and
- cookie and website usage information.
Payment-card information is generally processed securely by Shopify and/or the relevant payment provider rather than being directly stored by us in full.
Why we use your information
We may use your personal information to:
process and fulfil orders;
take and administer payments;
arrange delivery with our courier;
contact you about your order or delivery;
provide customer service;
handle complaints, refunds and replacements;
detect or prevent fraud;
maintain business and tax records;
comply with legal obligations;
and, where permitted, send marketing communications.
Who we share information with
Where necessary, information may be shared with organisations that help us operate the business, such as:
Shopify, payment processors, delivery/courier providers, IT/website service providers, professional advisers and authorities where required by law.
We only share information where there is an appropriate reason to do so.
Marketing
Where required, we will obtain appropriate consent before sending electronic marketing.
You can unsubscribe from marketing communications using the unsubscribe option provided or by contacting us.
Cookies
Our Shopify website uses cookies and similar technologies for functions such as operating the website and checkout, remembering preferences, analytics and, where enabled, advertising/marketing.
Visitors must be given appropriate information about cookies, and non-essential cookies may require consent.
Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting and tax requirements.
[INSERT/CONFIRM YOUR SPECIFIC RETENTION SCHEDULE BEFORE LAUNCH]
Your rights
Depending on the circumstances, UK data-protection law gives individuals rights relating to their personal information.
These may include rights to access information, request correction or deletion, restrict or object to certain processing, and data portability where applicable.
To make a request, contact:
You also have the right to raise concerns with the Information Commissioner's Office (ICO).
Changes
We may update this Privacy Policy where our business, website, suppliers or legal obligations change.